White Plains Public Schools

Question  

 Answer

1.       How can I get new software on my computer?

Complete a software request form (located on the S drive) and send the form to Lucy Roman

2.      How do I get my broken hardware fixed i.e. monitor, printer, keyboard, document camera, etc. 

Call the help desk. The Help Desk form is an icon on your desktop. Fill in the form and submit your information.

3.   My Whiteboard isn’t working and I know how to use it. What do I do?

Call or complete the Help Desk form. See above for Help Desk application location.

4.   I don’t know how to use my new Whiteboard? What do I do?

Contact your building level computer lead teacher

5.   I am locked out of my account.  What do I do?

           Infinite Campus-  Email: ic@wpcsd.k12.ny.us

           Schoolwires - Place a helpdesk call
           Remote Access - Place a helpdesk call
           PerformancePlus - Place a helpdesk call
           Scholastic - Place a helpdesk call
           Imagine Learning - Place a helpdesk call
           Data Warehouse - Place a helpdesk call
           Rubicon Atlas - Place a helpdesk call
           Destiny - Place a helpdesk call    
           Castle Learning - Place a helpdesk call
           nVision   - Email Ann Vaccaro-Teich
           Naviance - Email Sara Hall

6.      My desk phone doesn’t work. Who do I contact?

Email  John Curry

7.      The K-12 Alerts call out isn’t working or I can’t log in.

Place a helpdesk call

8.      My iPad isn’t synching/working.

Contact the Help Desk

9.      My District cell phone isn’t working. Who do I contact?

Contact Facilities and Operations

10.   I need a new District cell phone.

Contact Facilities and Operations

11.  My home cell phone won’t get my work emails.

Click here 

12.  I don’t have Interwrite on my computer and my computer is not connected to a Whiteboard.

Place a helpdesk call

13.  I can log into my computer, but I can’t operate the following:

Infinite Campus Information  Email: ic@wpcsd.k12.ny.us

DRA - Place a helpdesk call

Achieve 3000 - Place a helpdesk call

SuccessNet - Place a helpdesk call

Destiny - Email Lucy Roman

Schoolwires - Place a helpdesk call

Ensemble - Email Lucy Roman

nVision - Email Ann Vaccaro-Teich

Winsnap - Email Ed Marra

MyLearningPlan - Email Bridget Parker

AESOP - Email Bridget Parker

IEP Direct - Email Kathy Contrata

TimePiece - Contact Business Office

Student Registration - contact Family Info Center

Facilities Work Order -  Contact Facilities and Operations           

Learning.com - email Lucy Roman

On-line Resources -  email Lucy Roman

Scholastic Read 180/Sys 44/E21-  Place a helpdesk call

14.  Where do I get the online resources?

https://www.whiteplainspublicschools.org/site/Default.aspx?PageType=1&SiteID=1&ChannelID=64&DirectoryType=6

15.  Who do I speak to about technology professional development?

Contact Lucy Roman

16.  How can I have access to websites that are blocked?

Place a helpdesk call

17.  I must have software and/or hardware setup for a PD session, who do I contact to setup the equipment?

Place a helpdesk call

18.  The projector bulb blew out, how do I get it replaced?

Place a helpdesk call