Question | Answer |
1. How can I get new software on my computer? | Complete a software request form (located on the S drive) and send the form to Lucy Roman |
2. How do I get my broken hardware fixed i.e. monitor, printer, keyboard, document camera, etc. | Call the help desk. The Help Desk form is an icon on your desktop. Fill in the form and submit your information. |
3. My Whiteboard isn’t working and I know how to use it. What do I do? | Call or complete the Help Desk form. See above for Help Desk application location. |
4. I don’t know how to use my new Whiteboard? What do I do? | Contact your building level computer lead teacher |
5. I am locked out of my account.
What do I do? Infinite Campus
Schoolwires Remote Access Sign on accountPerformancePlus Scholastic Imagine Learning Data Warehouse Eportfolio Rubicon Atlas FM Naviance | Place a helpdesk call Place a helpdesk call Place a helpdesk call Email Suzanne Helbach Email Ron Velez Email Carol Stein Place a helpdesk call Place a helpdesk call Email Lesley Tompkins |
6. My desk phone doesn’t work. Who do I contact? | Email John Curry |
7. The K-12 Alerts call out isn’t working or I can’t log in. | Email Jennifer Gray or Liza Torres |
8. My PDA isn’t synching/working. | Contact the Help Desk |
9. My District cell phone isn’t working. Who do I contact? | Contact Facilities and Operations |
10. I need a new District cell phone. | Contact Facilities and Operations |
11. My home cell phone won’t get my work emails. | Click here |
12. I don’t have Interwrite on my computer and my computer is not connected to a Whiteboard. | Contact the Help Desk |
Elementary Report Card DRA Achieve 3000 SuccessNet Destiny Videoconferencing Schoolwires Ensemble FM Winsnap MyLearningPlan AESOP IEP Direct TimePiece Tech questions Pay concerns Time Concerns Student Enrollment/Address & Phone Facilities Work Order Sublime Learning Learning.com On-line Resources Scholastic Read 180/Sys 44/E21 | Email IC account at: ic@wpcsd.k12.ny.us Email Suzanne Helbach Email Suzanne Helbach Email Eileen O'Leary Email Ron Velez Email Lucy Roman Email Jody Kennedy Contact Building Subsite Director Contact/Email Lucy Roman Email Carol Stein Email Ed Marra Email Lenora Boehlert Email Lenora Boehlert Email Kathy Contrata Contact Business Office John Curry Payroll Office Bridget Parker Email Lorraine Weatherhogg
Contact Facilities and Operations Email Lucy Roman Email Lucy Roman Email Lucy Roman Email Carolyne Quintana |
14. Where do I get the online resources? a. Access passcode to United Streaming is not working, who do I contact? b. Access to Brain Pop doesn’t work, who do I contact? | Place a helpdesk call |
15. Who do I speak to about technology professional development? | Contact Lucy Roman |
16. How can I have access to websites that are blocked? | Submit website request form signed by administrator. |
17. I must have software and/or hardware setup for a PD session, who do I contact to setup the equipment? | Place a helpdesk call |
18. The projector bulb blew out, how do I get it replaced? | Place a helpdesk call |
